Frequently Asked Questions
Got a question? We got answers!
Is it possible to use THE WEBAPP AND TERMINAL in conjunction?
Obviously, using both products provides our customers with the significant advantage of a special package price.
What payment options does Ordermonkey offer?
ORDERMONKEY offers various payment options. Thanks to our partners like Wordline, Nexi and Ayden, ORDERMONKEY can provide all common payment methods, including Twint, Reka Check, and Lunchs.
Does Ordermonkey provide on-site installation support?
ORDERMONKEY collaborates with all integration partners. Depending on the POS system, we connect you with the appropriate partner.
Can I place pre-orders using the WebApp-solution?
In addition to the Dine-in and Takeaway functions, there is the option to pre-order for a specific time.
What is a Self-Order Terminal, and how does it work?
A Self-Order Terminal is an interactive self-service kiosk where guests place orders, customize items, and pay digitally. Orders are sent directly to the kitchen for fast, accurate fulfillment with the help of robust kiosk software.
Can ORDERMONKEY’s Self-Order Terminal connect to any POS system?
Yes! We provide integration with approximately 40 different POS systems, making it easy to synchronize all in-house, takeaway, and online food.
What payment methods are supported?
Our service terminal and POS kiosk support major global credit/debit cards, mobile wallets, QR code restaurant payments, contactless methods, and more.
How does the system help with food ordering and upselling?
ORDERMONKEY’s platform uses intelligent upselling prompts and customizable offers based on your customer’s current order to increase average order size during the self-ordering process.
Is the Self-Order Terminal suitable for multilingual environments?
Absolutely. The self-ordering kiosk supports multiple languages to serve international guests and diverse communities.
Do I need specific hardware, or can I use what I have?
ORDERMONKEY’s system can be installed on any hardware, working seamlessly on custom POS hardware from providers like Pan-Oston, Samsung, and QIOX.
What devices support ORDERMONEKY’s QR ordering system?
Our QR-Webapp system works on any smartphone. Your guests simply scan the code without downloading anything.
How does the table QR code ordering process work?
Customers scan QR codes on tables using their smartphone camera, which opens your menu directly in their browser. They can then browse, order, and pay without leaving their seats.
Can I use the same contactless menu ordering system for takeaway orders?
Absolutely! ORDERMONKEY’s QR-Webapp contactless takeaway software supports both in-restaurant dining and takeaway options, allowing customers to order remotely and pick up when ready.
How do customers pay through ORDERMONKEY’s QR ordering system?
After placing their order, guests can complete payment directly through their device using our secure QR-Webapp checkout scanner that supports multiple payment methods.
Can I customize my QR code menu restaurant experience?
Yes! The entire QR code experience in our QR-Webapp is fully customizable, from branding to item descriptions, categories, and promotional offers.
How do I know if ORDERMONKEY’s QR-Webapp is compatible with my existing POS?
ORDERMONKEY integrates with approximately 40 POS systems and offers custom integration options. Our QR code system for restaurant operations is designed to work seamlessly with your current setup.
How do QR codes for restaurants improve operational efficiency?
Our QR code ordering system digitizes the entire ordering process, helping restaurants reduce staff workload, minimize order errors, and significantly speed up table turnover. This directly enhances your restaurant’s overall productivity and guest experience.
Can customers scan to learn more about menu items?
Yes, your digital menu can include detailed descriptions, allergen information, and even images, helping guests make informed choices when they scan the QR code for menu items.
What is ORDERMONKEY Web Shop?
ORDERMONKEY’s Web Shop is a digital ordering platform that allows customers to place takeaway, delivery, or catering orders online directly from your website or a dedicated link.
How do I set up online ordering for my restaurant?
With ORDERMONKEY, setup is simple: we provide a plug-and-play widget or a standalone site that integrates with your POS and payment systems. You can customize your menu, branding, and order types in minutes.
Is the Web Shop app free?
Yes! Customers can order directly from any browser, no app downloads required.
Can I manage multiple locations with one ordering system?
Absolutely. Our platform supports multi-location management, letting you control menus, orders, and payments for all your branches from a single dashboard.
What payment methods are supported?
ORDERMONKEY’s Web Shop integrates with leading global payment providers, supporting credit cards, mobile wallets, and more for secure online payments.
Can I offer catering and pre-orders through the Web Shop?
Yes, you can provide dedicated catering menus and allow customers to place pre-orders for events or large groups.
How do I update my menu or prices?
All menu updates, images, and prices can be managed in real time from our central back office. Changes go live instantly.
Is the Web Shop secure for online payments?
Yes. We use trusted payment gateways with advanced security features to protect both your business and your customers.
Can I customize the look and feel of my Web Shop?
Definitely! Our white label design lets you match your Web Shop to your brand’s corporate identity.
How does the Web Shop integrate with my existing restaurant POS?
All orders and payments are seamlessly processed through your POS and payment systems, streamlining your operations and reducing manual work.
What is a restaurant loyalty program?
A restaurant loyalty program is a customer rewards program that incentivizes repeat visits by offering points, discounts, or special rewards for purchases.
How does the ORDERMONKEY loyalty solution integrate with my POS?
Our loyalty software for restaurants connects directly to your POS, syncing customer data, points, and rewards in real time across all sales channels.
Can I customize my loyalty app to match my restaurant’s brand?
Yes! Our white-label loyalty app is fully customizable, allowing you to reflect your brand’s identity and design.
Is the loyalty program suitable for multi-location restaurants?
Absolutely. Manage loyalty, rewards, and settlements across all your branches from a single platform.
What types of rewards can I offer?
You can set up point-based rewards, gift cards, exclusive offers, birthday surprises, and more, customized to your business needs.
How do customers join the loyalty program?
Guests can enroll easily in-store or through your branded loyalty app and start earning rewards immediately.
Does the loyalty solution support digital wallet passes?
Yes, customers can store loyalty cards, vouchers, or offers in their smartphone wallets for easy access.
Can I track the effectiveness of my loyalty program?
Yes. Access detailed analytics and reporting dashboards to measure customer engagement, retention, and ROI.
Is customer data secure?
All customer information is managed securely and in compliance with data protection regulations.
What payment methods are supported by ORDERMONKEY?
We support a wide range of payment methods, including global credit/debit cards, mobile wallets, tap-to-pay, and contactless payments via providers like OMK Pay, Wallee, Nexi, Worldline/Saferpay, and Stripe.
Is OMK payment system secure and certified?
Yes. All payment flows via OMK Pay are secure, certified, and compliant with industry standards to protect your business and your guests.
Can I use the same payment platform for both in-person and online orders?
Absolutely. ORDERMONKEY’s unified payment solution, OMK Pay, covers ORDERMONKEY’s Self-Order Terminal, QR-Webapp, and Web Shop, so you manage all payments in one place.
How can OMK Pay process refunds?
Refunds are processed quickly and efficiently through our real-time OMK Pay dashboard, ensuring a smooth experience for your guests.
Does ORDERMONKEY integrate with my existing restaurant software?
Yes. Our OMK Pay payment solution system integrates natively with your POS and digital ordering solutions for seamless operations.
Can I track and reconcile all payments centrally?
Yes. Our centralized OMK Pay reporting and reconciliation tools make it easy to monitor every transaction across all your channels.
What are the benefits of using OMK Pay?
OMK Pay offers seamless integration, real-time reporting, fast refunds, and supports all major payment methods to make payment management simple and efficient.