How Self-Order Terminals Benefit Your Business, Customers, and Team

A challenge facing many restaurateurs is the noticeable shortage of skilled workers. Every day, they face the challenge of providing the same or even better service with fewer staff. Therefore, considering the use of technology is no longer a question of “if,” but rather “how.” 

Many fear that screens will replace the humanity, warmth, and hospitality that define a restaurant. However, when used correctly, self-order kiosks will free up your team to focus on what really matters, the guests’ experience, and in the process, your profits.

 

The Benefits Of Self-Order Terminals For Your Team

Your staff’s primary task isn’t taking orders. Their true value lies in their ability to recommend a wine to a guest, respond competently to an allergy, or defuse a tense situation with a smile. But in our hectic daily lives, time is often lacking for precisely these things.

Self-order terminals take care of repetitive jobs, such as taking orders, processing payments, and forwarding everything flawlessly to the kitchen. With the time saved, your staff can benefit from:

• Less stress: Instead of juggling between the cash register, the telephone, and waiting for guests, your service staff can focus on table service and the quality of the experience.
• Customer satisfaction: The time saved is used for tasks that a machine could never perform: personalized advice, sophisticated upselling, and solving complex queries. All of these are essential for high customer satisfaction.

 

The Benefits Of Self-Order Terminals For Your Restaurant

Self-order terminals offer many advantages not only for your staff but for the entire business in general. Why? Here are the answers:

• Shortened waiting times: Guests order and pay at their own pace, without having to wait in line. Throughput increases noticeably.
• No missed order: Misunderstandings during processing are a thing of the past. Every order is transmitted exactly as it was entered.
• Increased sales: Intelligent cross-selling and upselling suggestions demonstrably lead to higher average order values. An ORDERMONKEY terminal, for example, consistently recommends the right side dishes to go with your burger.
• Multilingualism at the touch of a button: Especially in tourist destinations, it’s particularly convenient if the entire ordering process can be easily conducted in another language. International guests can easily select their language and order seamlessly.

How To Inspire Your Team To Embrace Change

Switching to self-ordering can feel like a big shift, especially for teams who’ve followed the same routine for years. That’s why it’s important to guide the transition with clear communication. Help your team see that this isn’t about learning a machine, but about gaining a tool that supports their daily work.

Here are 3 tips to inspire your team when switching to a self-order terminal:

• Transparency from the start: Explain the “why” behind the decision. Show how the terminals make everyday work easier and reduce stress.
• Focus on the new roles: Train your team not only in how to operate the terminals, but especially in the new advisory tasks.
• Positive reinforcement: Highlight successes. If wait times are shorter and guests are happier, this is a direct result of the team’s collaboration with technology.

Why Wait? ORDERMONKEY Self-Order Terminals Speed Things Up

ORDERMONKEY’s Self-Order Terminals offer a wide range of benefits for your business, your customers, and your staff. With the right strategies, you can easily unlock their full potential.

Our flexible self-ordering solutions can be customized to your restaurant’s specific needs, leading to increased revenue and higher efficiency. Self-order terminals are the future of the food service industry and a must-have for all modern restaurants!

Ready to take control of your revenue? Let’s talk. Contact us today to learn how you can benefit from self-order terminals!

Frequently Asked Questions (FAQ)

How can I be sure that the self-order terminals won’t eventually replace my staff?

Self-order kiosks replace tasks, not people. They simply take care of repetitive processes, allowing your staff to focus on the human aspects of service. This will allow you to achieve more with your existing team and increase both employee and guest satisfaction.

What about guests who are not tech-savvy?

A self-order terminal is an option, not a requirement. In a hybrid model, your staff is always present to assist, answer questions, or take orders as usual. Experience shows that the intuitive interface of the ORDERMONKEY terminals is quickly adopted by most guests.

Is investing in a self-order terminal really profitable?

Yes, absolutely. Profitability results from several factors: increased order values through targeted upselling, higher throughput due to shorter wait times, and lower personnel costs for routine tasks. Many companies see a return on investment in a very short time.

How difficult is the integration into my existing cash register system?

We place great emphasis on easy integration. ORDERMONKEY’s self-order terminals are compatible with numerous common POS systems and payment providers such as Worldline and Nexi. The integration is designed to minimize disruption to your business operations.