Burgermeister is one of Switzerland’s best-known burger chains. With support from ORDERMONKEY, Vendomat AG, and Samsung Switzerland, the company introduced self-order kiosks in its restaurants. Guests now place and pay for their meals directly on screen, which has streamlined service and eased pressure during busy hours.
The results are clear. Ordering is faster, guests are more satisfied, and revenue has increased. The trade magazine FOOD SERVICE reported on this collaboration, highlighting how Burgermeister Schweiz AG and ORDERMONKEY turned digital ordering into a measurable success.
How Burgermeister Boosted Average Order Value by 20%
One of the ways Burgermeister achieved a 20% increase in average order value was by introducing ORDERMONKEY self-order kiosks at Escherwyss and nine other locations. According to Managing Director Stefanie Langhans and COO Marieke Rohaan, this growth is partly due to upselling prompts built into the kiosks and giving guests more time to explore the menu.
Instead of feeling rushed at the counter, customers can browse add-ons, special combos, and premium options at their own pace, which encourages larger orders. This more thoughtful ordering process contributes to higher basket sizes while enhancing the guest experience.
The investment is expected to pay for itself within three to six months, showing the efficiency and revenue potential of ORDERMONKEY’s solution. Meanwhile, guests enjoy a smoother, more relaxed ordering process that improves their overall dining experience.
More Benefits Of Self-Order Kiosks
The Burgermeister case shows that self-order kiosks do more than boost restaurant sales, they also enhance the guest experience and strengthen your brand. By offering an interactive and engaging ordering process, kiosks help restaurants connect with customers, promote loyalty, and turn every visit into a memorable part of the dining journey.
Here are some of the benefits you could expect by implementing a Self Order Kiosk:
Shorter wait times: Guests move through the line faster, which is especially important during peak hours.
Less pressure on staff: With the kiosk handling orders and payments, employees can focus on service instead of transactions.
Higher capacity without more staff: You can serve more guests at busy times without adding extra shifts.
These advantages combine to create a smoother, more enjoyable experience for guests and a more reliable system for staff. In practice, that means fewer complaints, stronger loyalty, and a dining experience that feels both modern and personal.
ORDERMONKEY Self-Order Solutions for Restaurants
ORDERMONKEY provides a complete range of solutions to make digital ordering simple for both your guests and your employees. Instead of one-size-fits-all tools, we offer flexible options that adapt to different restaurant formats, guest expectations, and service styles.
Together, these solutions form the ORDERMONKEY ecosystem:
Self Order Terminals: Touchscreen kiosks placed in the restaurant where guests can browse the menu, customize their order, and pay directly at the screen.
QR Webapp: Guests scan a QR code at their table to view the menu on their own smartphone. From there, they can place and pay for orders without downloading a separate app.
Web Shop: An online ordering platform that lets guests place takeaway or delivery orders directly from your website.
ORDERMONKEY Pay: A payment solution that integrates smoothly with terminals and mobile ordering, making checkout faster and more reliable.
Loyalty App: A guest-facing app designed to encourage repeat visits through rewards, offers, and personalized communication.
All of these solutions are fully customizable to your brand. Colors, fonts, layouts, and imagery can reflect your identity, so the technology feels like part of your restaurant. Every tool also integrates with your existing POS, making it easy to manage menus, payments, and reporting in one flow.
Start Growing Your Restaurant with ORDERMONKEY Today!
Burgermeister shows what’s possible with ORDERMONKEY self-order kiosks, seeing revenue rise, guests leave happier, and enjoying a fast return on investment. Your restaurant can achieve the same impact, with digital ordering made effortless and easy to scale. Whether you run a single location or a larger group, our kiosks and QR Webapp adapt to your brand and integrate seamlessly with your existing systems, resulting in smoother operations, delighted customers, and stronger sales.
Book your demo with us to experience self-order in action, and let’s design a solution that grows with your business!
