Nobody enjoys waiting in line, and your guests are no exception. A self-ordering app puts them in control of ordering and paying at their own pace. The result? Faster service for them, less stress for your staff, and more time to create a memorable dining experience.
But how does this upgrade actually benefit your business? Let’s break it down.
5 Benefits of Implementing a Self-Ordering App
Self-ordering is more than a convenience feature. It changes how your guests order, how your staff work, and how smoothly your operations run. Here are five ways it delivers clear advantages for your business.
1. Turn tables faster without rushing guests
During peak dinner hours, guests place orders directly from their table using a tablet or their own phone. Orders reach the kitchen faster, food arrives sooner, and your team spends less time taking orders. As a result, you serve more guests without making them feel rushed.
2. Cut pickup wait times to nearly zero
A customer orders and pays through your app before leaving the office. By the time they arrive, their coffee and sandwich are waiting. No line, no delay. This small change saves them time and keeps your staff free to serve the next guest.
3. Make delivery smoother for both sides
Orders flow straight from the guest’s phone into your delivery platform. Payments are settled before the food is served. Your staff avoids manual entry, and your guests enjoy a quicker, more reliable service.
4. Offer payment options your guests already trust
One guest prefers Twint, another uses Adyen. By supporting Wordline, Wallee, Nexi, Adyen, Twint, and more, you give every guest the freedom to pay their way. This flexibility makes your guest experience more seamless.
5. Keep drive-through lines moving
Commuters order at a kiosk, pay instantly, and pick up their coffee without slowing traffic. Meanwhile, your team focuses on preparation instead of transactions. The result is shorter lines, faster service, and higher throughput.
How Does a Self-Ordering App Work?
At its core, self-ordering is more than a convenience feature. A self-ordering app changes how your guests order, with each of these steps designed to speed up service and reduce errors:
1. Guests place orders in a few taps
They browse the menu and order from a touchscreen terminal or their own phone. Clear layouts and quick navigation keep the process smooth and fast.
2. Orders go straight to the kitchen
Once submitted, requests appear instantly on your kitchen display or printer. This speeds up preparation and reduces mistakes caused by manual entry.
3. Payments are settled on the spot
Guests pay securely with their preferred provider, whether that’s Wordline, Twint, Adyen, or others. The process feels seamless and removes bottlenecks at checkout.
4. Staff focus on service, not transactions
With orders and payments automated, your team spends less time on routine tasks. They have more time to create a better guest experience.
How to Integrate Self-Order Into Your Restaurant
For self-ordering to succeed, it has to fit smoothly into your daily routine. Guests need clear menus, staff need the right training, and your systems need to connect without extra steps. When everything works together, adoption is high and frustration stays low.
To make integration simple, focus on these five steps:
1. Keep the interface intuitive so guests of all ages feel comfortable ordering.
2. Train your staff to guide customers and handle questions with confidence.
3. Connect the system directly to your POS, payment providers, and kitchen display.
4. Place kiosks or QR codes where guests naturally look for them.
5. Gather feedback from both staff and customers, then refine the setup based on real use.
The provider you choose also plays a big role. Look for options that match your menu and brand, perform reliably during busy hours, and come with dependable support.
Ready to Try Self-Ordering with ORDERMONKEY?
Adding self-ordering should feel simple, not complicated. That’s why ORDERMONKEY offers intuitive self-order terminals and QR web apps that are quick to set up and easy for guests to use. More than just checkout tools, our system adapts to your restaurant. From small cafés to busy high-volume restaurants, we are well-equipped to help you speed up service, reduce costs, and deliver a smoother guest experience.
Ready to take the next step? Schedule an online meeting today and see how ORDERMONKEY can bring these advantages to your business right away!
