Tired of long wait times, overwhelmed staff, and missed revenue opportunities? A self-service kiosk is the perfect solution for your restaurant!
Through a streamlined digital ordering system, your guests can conveniently place their own orders and make payments while your staff instantly receives the orders in the kitchen, focused on delivering exceptional service.
Want to know how self-service kiosks work, their benefits, and how we at ORDERMONKEY can provide a tailored self-ordering system to meet your restaurant’s needs? Keep reading to find out!
How Can Self-Service Kiosks Transform Your Restaurant?
Self-service kiosks make ordering easier for both your guests and your team. Guests can browse the menu at their own pace, see clear item images, customize their order, and choose add-ons without feeling rushed at the counter.
For restaurants, that creates several practical advantages:
Higher average order value because add-ons and meal upgrades are easier to show.
Shorter queues because guests can place orders without waiting for staff.
Fewer order mistakes since guests confirm their own selections.
Less pressure on staff during busy service hours.
Faster service flow because your team can focus on serving food, helping guests, and handling special requests.
The result is a smoother experience on both sides. Guests get more control over how they order, while your team gets more space to focus on service quality, speed, and consistency.
What Are the Benefits of Self-Service Kiosks?
Self-service kiosks, including ORDERMONKEY’s, offer numerous advantages for restaurants. These include:
Faster Ordering Process: Guests can place orders independently without waiting for staff, reducing wait times and increasing table turnover.
Higher Customer Satisfaction: The intuitive interface lets guests easily customize their orders for a more personalized and enjoyable experience.
Lower Operating Costs: By automating the ordering process, you reduce the workload on your staff and can reallocate resources more efficiently. The system’s integration with your existing payment and POS systems keeps costs down without added complexity.
Increased Revenue Through Upselling: Kiosks can suggest add-ons, upgrades, and extras automatically, helping increase average order value without relying on staff to promote every option.
Customer-Friendly Customization: Digital menus can support multiple languages, making kiosks useful for tourist areas and multicultural locations. Guests can order more comfortably with fewer language barriers.
How Do These Benefits Show Up in Daily Operations?
The impact of self-service kiosks depends on how they are used, where they are placed, and how well they fit into the restaurant’s workflow. For many restaurants, the benefits become visible in everyday operations, from shorter queues to smoother order handling and stronger upselling opportunities.
ORDERMONKEY clients have seen results such as:
Burgermeister Schweiz achieved a 20% increase in average order value after introducing ORDERMONKEY self-order kiosks across its locations.
Subway Switzerland saw a 30% revenue increase with ORDERMONKEY’s self-service ordering solution.
mit&ohne now processes over 2,500 orders per day fully automated, with around 20% increase in average order value since going live with ORDERMONKEY.
These examples show how kiosk benefits can translate into measurable business improvements when the system is implemented well. Guests get a faster and easier way to order, while restaurants gain a more efficient workflow that can support higher sales without adding more pressure to the team.
Which Types of Restaurants Can Benefit from a Self-Service Kiosk?
Self-service kiosks work across most restaurant types. Whether you run a high-traffic quick-service chain, a full-service restaurant, a café, or a bakery, the system speeds up ordering and reduces wait times.
Full-Service Restaurants: Guests can browse digital menus and place their orders directly from the table using interactive tablets or freestanding kiosks. This minimizes miscommunication, speeds up service, and allows staff to focus on hospitality.
Quick-Service & Fast-Casual Restaurants: Keep up with demand by offering a fast, intuitive self-ordering experience that helps reduce long lines and increase upselling potential.
For Takeaway & Delivery: Customers can place orders via kiosks or mobile apps for a straightforward pickup experience. This reduces staff workload while making ordering easier for guests.
In Cafés & Bakeries: Handle peak hours effortlessly with a self-service solution for quick transactions. Guests can customize their coffee or snack, pay instantly, and skip the wait.
ORDERMONKEY’s self-service kiosks fit your existing setup, with branded interfaces, multilingual support, and flexible payment options. Faster service, fewer errors, and more sales without a complex rollout.
How Do You Integrate ORDERMONKEY’s Self-Service Kiosks with Your POS System?
Integrating our self-service kiosk with your existing POS system is straightforward. Thanks to modern interfaces, the system communicates directly with your POS, processing orders in real time. Your chosen payment providers can be easily connected as well, ensuring a reliable and fast ordering and payment flow.
For restaurants that need a flexible, standalone ordering solution, our Self-Order Terminal offers the same seamless POS integration while providing additional customization options for different service models.
Can You Customize the ORDERMONKEY Self-Ordering Kiosks to Fit Your Needs?
Yes! ORDERMONKEY offers a fully customizable solution tailored to your restaurant’s unique needs. Whether it’s design, functionality, or software, we’ve got you covered down to the last detail.
Your customization options:
Branding: Customize colors, logos, and layouts to align with your restaurant’s visual identity.
Functionality: Choose the features that best fit your business, from self-checkout to upselling tools.
Menu Management: Update items and prices in real-time without the need for complex programming.
Flexible Payment Options: You also have the option to integrate your preferred payment provider in the EU. In addition to Worldline, Wallee, Nexi, and Adyen, Twint and Lunch Checks are available for establishments based in Switzerland.
ORDERMONKEY Self-Order Solutions for Restaurants
ORDERMONKEY covers every part of the digital ordering experience, for guests and staff alike. Instead of one-size-fits-all tools, we offer flexible options that adapt to different restaurant formats, guest expectations, and service styles.
Together, these solutions form the ORDERMONKEY ecosystem:
Self-Order Terminals: Touchscreen kiosks placed in the restaurant where guests can browse the menu, customize their order, and pay directly at the screen.
QR-WebApp: Guests scan a QR code at their table to view the menu on their own smartphone. From there, they can place and pay for orders without downloading a separate app.
Web Shop: An online ordering platform that lets guests place takeaway or delivery orders directly from your website.
OMK Pay: A payment solution that integrates smoothly with terminals and mobile ordering, making checkout faster and more reliable.
Loyalty App: A guest-facing app designed to encourage repeat visits through rewards, offers, and personalized communication.
All of these solutions are fully customizable to your brand. Colors, fonts, layouts, and imagery can reflect your identity, so the technology feels like part of your restaurant. Every tool also integrates with your existing POS, making it easy to manage menus, payments, and reporting in one flow.
Boost Your Revenue with ORDERMONKEY!
The ORDERMONKEY self-service kiosk automates ordering, cuts wait times, and takes the pressure off your team. Guests move faster. Your staff focuses on the floor. Your revenue grows.
Book a demo today and see firsthand how digital ordering changes the way your restaurant runs!
